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    Return Policy

    Return Procedure

    Original sales receipt must accompany returns.

    We accept returns for exchange or refund within 30 days after delivery of the product, however, customer is responsible for reporting the problem within 14 days. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

    • without showing signs of wear or damage in any way
    • must report within 14 calendar days of the delivery date (after 30 days no returns are allowed)
    • must not be a special order or a custom order
    • unless noted that it cannot be returned or has a different return  policy time period other than that 7 days noted in that item's  particular item description.

    If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

    Refunds are contingent upon inspection of item(s) once we receive it.

    There is a 10 - 25% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.

    Customer is responsible for all shipping costs if seller is not at fault.

    Return Address:
    MyPhoneCase RMA Dept. 
    PO BOX 196
    Yorba Linda, CA 92885

    If you have any other concern about our shipping, contact us anytime!
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